Instant Messaging

Word of the day is that Instant Messaging (IM) is getting highly popular in business. IM has the immediacy of telephone without the interruption, and the convenience of email without the delay. Concerns are that the communication is secure, archived, centrally managed and conforms to internal policies. Gartner research predicts that by the end of 2010, nearly 100% of corporate users with an email account will be IM enabled. Yt? You there?


Improve Communication, Improve Business.

Transport gateways to most popular networks Create own network for real-time chat communication, or enable transport to one of those popular networks the employees would be using anyway and out of control.

"ICQ" For Enterprises

The addition of IM Server to your business gives users the ability to choose the method of communication that best suits their needs and work flows. This leads to improved collaboration and productivity for todays fast-paced workplace. By adopting internal IM Server, users get a secure and managable alternative to popular networks they would be probably using anyways. Trusted users can get access to their AOL account via transport gateway, which provides more control over client software and communication history.

Standards Powered

XMPP (Entensible Messaging and Presence Protocol), also known as Jabber, is the only IETF approved standard for real-time text communication and hence the de facto standard for use in enterprise, goverment and corporate enviroments. Supported by major market players, it is becoming a symbol of convergence and interoperability, for its numerous features, extensions and plugins.

  • Presence, Avatars
  • Messages, Chat, Multi-User Chat
  • File Transfer
  • Gateways to Jabber, AOL, ICQ, MSN, Yahoo!, GoogleTalk
  • vCards
  • Service Monitor Gateway
  • GroupWare Monitor Gateway
  • IM - Email Interoperability
  • Notifications and Alerts: Email, Calendar Events, Tasks
  • Secured, closed Intranet configuration possible
  • Multi-location architecture for redundancy
  • Private and Public services
  • Free or restricted account registration
  • Widest choice of IM clients, Psi Beta recommended
  • Built-in SOCKS proxy server for indirect file transfers

Top Secured

Security features are an important part of all communication products these days and IM Server comes with the best-of-breed features adopted in other server subsystems.

  • SSL (Secure Socket Layer) 128-bit encryption, can be forced
  • SHA1 login (Secure Hash Algorithm)
  • PGP (Pretty Good Privacy) optional message encoding
  • Access control to Gateways, Services
  • Privacy lists allow/deny based on various criteria (jid, domain, service)
  • XEP standard configuration XML files
  • Service access limited to listed users
  • Allow/ban rules for hostname/IP/external domains
  • Server OS report for greater security
  • Anonymous communication with trusted hosts

Full-featured

Above presence, chat, conferencing and sending files, users can be notified of incoming e-mails, administrators can be alerted of server status and with GroupWare anyone can display entries in shared calendars of other contacts from their roaster. The integrated IM Server takes the features offered to the maximum, while strictly adhering to policies enforced by the administrator.

  • Full Unicode (UTF-8) support, no more issues with non-English alphabets
  • IM Archive to comply with regulations such as Sarbanes-Oxley Act
  • Latest XEP implemetation and conformance testings: Stream Compression, HTTP Binding, Privacy and Security functions, Service (Room/Transport) privacy processing
  • IM message delivery via pipes
  • SIP SIMPLE supported for presence and chat, tested with Counterpath X-Lite
  • Shared roster to automatically populate contacts across a domain

Regulatory Compliance

All conversation between users can be logged and archived for administrative and legal purposes. To comply with regulations such as Sarbanes-Oxley Act, there's server-side chat Archive with the possibility of archive rotation and backup. Archives can be automatically deleted after a specified number of days, or kept indefinitely.

  • Individual Message History
  • Server Message Archive
  • History Logging for chat rooms
  • Backup Tool integration
  • Copy to email option
  • Communication can be reviewed in plain text files
  • Presence logging, an automatic timesheet

Service Monitor Gateway and GroupWare Integration

After registering the new Service Monitor Gateway in Jabber client, users can see their calendar events, tasks and notes for the upcoming week or subscribe to a coworkers' shared calendar events, tasks, notes and FreeBusy status. All that's needed is to add a specially formatted JabberID to your contacts (roaster). Specifically for administrators, jids for monitoring service status were introduced, with frequent refresh intervals.

  • monitor.yourdomain.com Gateway
  • Display status of GroupWare items- quick glance at events, tasks, notes
  • Monitor administrator resources status of SMTP, POP3, IMAP, Web, IM, FTP, SIP, GW
  • Shared calendars support- displays Today, Tomorrow, Upcoming, FreeBusy status
  • GroupWare updated every 30 minutes or upon sending a message to roaster item
  • Service Monitor uses 1 minute refresh interval
Transport gateways to most popular networks

Complete IM and SMTP Integration

After registering the new XMPP Email Transport Gateway in Jabber client, IM and email become fully interoperable. Through special URL prefix "xmpp:", IM features can be combined with server Filters and Rules actions, for unlimited usage scenarios.

  • emailtransport.yourdomain.com Gateway
  • URL "xmpp:" support, in such case an instant message is sent instead of email
  • Message coming to SMTP is sent to the XMPP server, xmpp:john@yourdomain.com
  • Message sent from IM client to contact john%yourdomain.com@emailtransport.yourdomain.com is sent to email
  • Server Rules and Content Filter - Forward To/Send message XMPP URL "xmpp:" support
  • Conditioned IM message delivery, e.g. xmpp:email?online sends emails to IM only if user is online
  • Combines with forwarding rules (if message not spam etc.)
  • Auto conversion to UTF8 when message is sent from email to IM
  • Subject set from the first line of Body if not set at all
  • < nick > support added for full display name

Integration Benefits

  • Same password for all services, partly single sign-on approach
  • Unified policies (passwords, expirations, trusted hosts)
  • Centrally managed via the same administration interface
  • Specialialized Email, GroupWare and Monitor gateways
  • JabberID can be emailed to and vice versa
  • Personalized content delivery via Filters, Rules, System Variables